Conversational
Solutions Specialist
Solutions Specialist
At Zyzygy, we focus on providing the best solutions, practices and methodologies through technological innovation, to generate tangible and sustainable value for the clients who trust us.
We are looking for a Conversational Solutions Specialist to develop and optimize innovative conversational solutions that positively impact our clients.
Your responsibilities will be:
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- Design and optimize AI-driven conversational flows to improve customer satisfaction and enhance the multi-channel experience.
- Collaborate with product, UX/UI, and development teams to ensure conversational solutions align with client goals and expectations
- Monitor the performance of deployed solutions, using analytics to continually improve the accuracy and interaction experience.
- Identify new improvement and automation opportunities by analyzing data and user feedback.
- Stay updated on the latest trends and technologies in conversational AI and Natural Language Processing (NLP).
- Facilitate workshops and sessions with clients to adjust and personalize conversational solutions, delivering efficient and satisfying user experiences.
We offer you:
- To be part of an expanding Company that values teamwork, innovation, diversity of perspectives, transparency, quality and effectiveness.
- The opportunity to design your personal and professional growth, in a space of continuous learning, development and challenging projects.
- Work flexibility, since most of the time you will enjoy the advantages of the Home Office; although, as we believe in the importance of personal relationships with our co-workers, we also have face-to-face work spaces and Team Building meetings.
We value profiles with:
- At least 2 years of experience in conversational AI, chatbot design, or virtual assistant roles.
- Proficiency in platforms for designing and optimizing chatbots (e.g., LivePerson, Dialog Flow, Rasa, Microsoft Bot Framework).
- Strong data analysis skills and user experience optimization.
- Advanced English for interaction with clients and international teams.